Clients

At mailmarketing we are committed to ensuring that we understand our clients’ needs. We take a consultative approach in order to help our clients address their marketing challenges. We understand that our clients’ business requirements will change and the team at mailmarketing is equipped to rapidly embrace change in a responsive and intelligent manner. At mailmarketing we embrace our clients' cultural values and mission.

Project Management

It is a very important decision for a client to commit to outsourcing their marketing campaigns. At mailmarketing we understand this importance and ensure that we fully understand your brand values and marketing objectives.

At mailmarketing all clients receive a dedicated Account Manager, which ensures the continuity of service of managing one of your campaigns to the next. Your Account Manager will be fully responsible for your campaign, requiring little input from yourself, particularly on repeat jobs.

We also adopt an Account Management ‘buddy’ system whereupon, in the event that your dedicated Account Manager is not available, you will always have a ‘buddy’ who understands your needs and requirements.

Areas include:

  • Managing your campaign through mailmarketing
  • Advising on timescales, stock requirements and surplus
  • Providing guidance on regulatory compliance and quality assurance
  • Proactively advising on improvements and savings
  • Answering day to day queries on your campaign
  • Production of all campaign management reporting

Solutions, not problems

We understand at mailmarketing that clients are looking for solutions not problems. We therefore discuss every aspect of the campaign with our clients, on an on-going basis giving them confidence in our ability to deliver the optimum, best value, solution. We develop the infrastructure by involving management, technology and training to ensure that the most cost effective and efficient solution is deployed and is fully aligned to our clients’ requirements.

At mailmarketing, we fully encourage the adoption of SLAs (Service Level Agreements) between our clients and ourselves. They are agreed jointly, defining obligations, expectations and SMART targets. This ensures that all employees fully understand our clients’ culture and service expectations, ensuring that we deliver measurable benefits to our clients.

Campaign Management

mailmarketing provides an end-to-end campaign solution ensuring every aspect of your campaign whether it be mailing, promotional fulfilment, e marketing or stock processing etc.

Client Case Studies

If you would like to browse some examples of how we've provided solutions for clients, select a sector below:

Need Answers? Contact Us

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